Privacy Policy

ATV and Buggy

Effective Date: 11/03/2025

ATV and Buggy ("Company," "we," "us," or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when using our Tourist App and Website in accordance withFederal Law No. 45 of 2021 on Personal Data Protection (PDPL), UAE Desert Safari Tourism Regulations, and other applicable laws.

By using our services, you agree to this Privacy Policy.

1. Information We Collect

We collect the following data to provide a seamless desert safari experience:

1.1 Personal Information

  • ● Full Name
  • ● Contact Number & Email Address
  • ● Nationality & Emirates ID / Passport Number (if required by law)
  • ● Payment Details (processed securely by third-party payment providers)

1.2 Booking & Ride Data

  • ● Ride Type: Private or Group Ride
  • ● Booking Details: Ride Duration (30/60/120/180 minutes), Ride Slots, and Preferences
  • ● QR Code (generated after booking)
  • ● Payment & Coupon Code Application
  • ● Cancellation Requests & Refund Processing

1.3 Location & Ride Tracking

    ● Pickup & Drop-off Locations

    ● GPS Tracking During Ride (for safety and ride management)

    ● Vehicle Assignment & Ride Status

1.4 Technical & Device Information

  • ● Device Model & Operating System
  • ● App Usage Analytics (errors, crashes, etc.)
  • ● IP Address & Session Logs

1.5 Support & Communication Data

  • ● Customer Support Requests
  • ● Complaint & Refund Requests
  • ● Communication with Drivers & Representatives

2. How We Use Your Information

We use your data to ensure a smooth and enjoyable experience:

  • ● Ride Booking & Management – Processing reservations, generating QR codes, and managing ride schedules.
  • ● Ride Confirmation & Notifications – Informing tourists and drivers about ride status.
  • ● Payments & Refunds – Secure processing of payments, promo codes, and refunds (as per cancellation policies).
  • ● Safety & Ride Verification – Ensuring QR code validation, vehicle assignment, and ride tracking.
  • ● Customer Support & Dispute Resolution – Handling refund requests, ride issues, and complaints.
  • ● Legal Compliance & Security – Complying with UAE tourism laws, fraud prevention, and account deactivation if required.

3. Booking, Cancellation, & Refund Policy

  • ● Tourists can book rides via the Tourist App or Website and receive a QR code via email.
  • ● Users can log in to the Tourist App with the same credentials to view or modify bookings.
  • ● Cancellation Policy: Tourists must cancel at least 48 hours before the scheduled ride for a full refund.
  • ● Vehicle Selection & Refunds:
    • ○ Tourists can request a vehicle change if dissatisfied with the assigned one.
    • ○ If no similar vehicle is available, a higher category vehicle will be offered at no extra cost.
    • ○ If no suitable vehicle is found, a partial refund will be issued.
  • ● Private Ride Pickup: Available from home.
  • ● Group Ride Pickup: Available only from company-designated locations.
  • ● The company is not responsible for any misplaced personal items during the ride.

4. Data Sharing & Security

We do not sell or rent personal data. We may share information in the following cases:

4.1 With Drivers & Representatives

  • ● Ride details are shared with drivers for pick-up and ride management.
  • ● QR Code Scanning is required to start and verify rides.

4.2 With Payment & Service Providers

  • ● Payment processors handle secure transactions.
  • ● Cloud storage providers store ride history and support records.

4.3 With UAE Government & Authorities (When Legally Required)

  • ● Department of Tourism & Roads Authorities for safety and compliance.
  • ● Law Enforcement Agencies for fraud prevention or security investigations.

4.4 Data Protection Measures

  • ● Encryption & Secure Cloud Storage
  • ● Access Restrictions for Authorized Personnel Only
  • ● Regular Security Audits to ensure compliance

5. Broadcast Messaging & Ride Management

5.1 Driver Notifications

  • ● When a tourist books a ride, a broadcast message is sent to all online drivers.
  • ● A driver accepts the ride, and the system assigns the pickup.

5.2 Driver Cancellations & Backup

  • ● Drivers must notify cancellations at least 2 hours in advance.
  • ● If unavailable, they can send a broadcast request to other drivers.
  • ● If no driver accepts, the request escalates to ATV and Buggy Support.

5.3 Accidents & Liabilities

  • ● Drivers are fully responsible for accidents during the ride.
  • ● The company is not liable for any damages or injuries caused by the driver.

6. User Rights & Account Management

Tourists have the following rights:

  • ● Access & Update Information – Modify profile and contact details.
  • ● Account Deactivation – Users can deactivate accounts anytime.
  • ● Company Deactivation – The company may deactivate accounts if suspicious activity is detected.
  • ● Data Deletion Requests – Users can request data removal as per UAE law.
  • ● Marketing Opt-Out – Users can unsubscribe from promotional emails.

7. Compliance with UAE Laws

We comply with:

  • ● Federal Law No. 45 of 2021 (PDPL) – Data protection & privacy.
  • ● UAE Cybercrime Law (Federal Law No. 5 of 2012) – Fraud prevention.
  • ● Department of Tourism & Transport Regulations – Ensuring compliance with desert safari tourism standards.

8. Changes to This Privacy Policy

We may update this policy periodically. Tourists will be notified via email or app notifications. Continued use of our services implies acceptance of the updated policy.

9. Contact Us

For privacy-related inquiries:

This Privacy Policy was last updated on 11/03/2025 and is legally binding under UAE regulations.